APA Citation

Kunas, M. (2012). Implementing service quality based on ISO/IEC 20000: A management guide (Third edition.). Ely, Cambridgeshire: IT Governance Publishing.

Chicago Style Citation

Kunas, Michael. Implementing Service Quality Based On ISO/IEC 20000: A Management Guide. Third edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.

MLA Citation

Kunas, Michael. Implementing Service Quality Based On ISO/IEC 20000: A Management Guide. Third edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.

Warning: These citations may not always be 100% accurate.