Implementing service quality based on ISO/IEC 20000 : a management guide /
| Main Author: | |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
Ely, Cambridgeshire :
IT Governance Publishing,
[2012]
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| Edition: | Third edition. |
| Subjects: | |
| Online Access: | Click to View |