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Recourse in Digital Financial Services : Opportunities for Innovation

This actual case highlights the importance of an efficient customer recourse system. Recourse systems can help consumers overcome the challenges related to product adoption and continued use by helping resolve initial problems or challenges quickly...

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Bibliographic Details
Main Authors: Mazer, Rafe, Garg, Nitin
Language:English
en_US
Published: World Bank, Washington, DC 2016
Subjects:
CREDIT PRODUCTS
FINANCIAL SERVICES
DEPOSIT
RISKS
DEPOSITS
CUSTOMER
STOCK
INCOME
CAPABILITY
HEALTH INSURANCE
MONITORING
LOAN PRODUCT
INCENTIVES
DISTRIBUTION CHANNELS
LOAN
BUSINESS MODELS
FRAUDS
BORROWERS
INSURANCE CLAIMS
PRODUCT DESIGNS
STATE BANK
INSTITUTIONS
ADVERTISING
SAVINGS
IDENTIFICATION NUMBERS
TELECOMMUNICATIONS
COMMERCIAL BANK
FINANCIAL SERVICE PROVIDER
PRODUCTS
COORDINATION MECHANISMS
OPTIONS
MOBILE NETWORK
FINANCIAL INSTITUTIONS
MARKETS
LIMITED ACCESS
DEFICITS
FINANCIAL PRODUCTS
SERVICE PROVIDER
LOANS
CALL CENTER
BRAND
CAPABILITIES
TRANSACTIONS
USERS
PHONE
TRANSACTION
PDF
GOOD
FRAUD
CONSUMER
BARRIERS
PRODUCT INNOVATIONS
BEST PRACTICES
INSURANCE PRODUCTS
FORMAL FINANCIAL SERVICES
CREDIT
MICROINSURANCE
NETWORKS
CLAIMS
USER INTERFACE
REPAYMENT
CONSUMERS
INCOMES
FINANCIAL SERVICE PROVIDERS
MARKET
FINANCIAL SERVICE
CUSTOMER RETENTION
PARTNER BANK
INSURANCE
RESULT
AGENTS
BUSINESS
NETWORK
PHONES
RISK
PERSONAL IDENTIFICATION
RETENTION
BANKING
CONTACT POINT
E-MONEY
INNOVATION
MOBILE PHONES
CLAIMS PROCESSING
COMMUNICATION
POST OFFICES
SWAPS
CUSTOMERS
INTERFACE
TURNAROUND TIME
BANK BRANCHES
CUSTOMER INTERACTION
TARGET
CONSUMER PROTECTION
INNOVATIONS
NONPERFORMING LOANS
SWAP
CLAIMANT
SERVICE PROVIDERS
Online Access:http://documents.worldbank.org/curated/en/2016/06/26430466/recourse-digital-financial-services-opportunities-innovation
http://hdl.handle.net/10986/24565

Internet

http://documents.worldbank.org/curated/en/2016/06/26430466/recourse-digital-financial-services-opportunities-innovation
http://hdl.handle.net/10986/24565

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