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Customer-Centricity for Financial Inclusion

Every business depends on winning customer loyalty by providing value. This is also true when customers are from the base of the social and economic pyramid (BOP). Financial service providers who are serving or who want to serve this important cust...

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Bibliographic Details
Main Authors: Kilara, Tanaya, Rhyne, Elisabeth
Language:English
en_US
Published: World Bank, Washington, DC 2014
Subjects:
ACCESS TO CREDIT
ACCESS TO FINANCIAL SERVICES
ACCOUNT
BASIC NEEDS
BEST PRACTICE
BUSINESS CASE
BUSINESS FINANCE
BUSINESS GOALS
BUSINESS INVESTMENT
BUSINESS MODEL
BUSINESS OPERATIONS
BUSINESS STRATEGIES
BUSINESS SUCCESS
BUSINESSES
CAPABILITY
CELL PHONES
CONSUMER PROTECTION
CONTROL SYSTEMS
CORPORATE CULTURE
CROP FAILURES
CUSTOMER EXPERIENCE
CUSTOMER FEEDBACK
CUSTOMER LOYALTY
CUSTOMER PROFILING
CUSTOMER PROFITABILITY
CUSTOMER SATISFACTION
CUSTOMER SEGMENT
CUSTOMER SEGMENTS
CUSTOMER UNDERSTANDING
CUSTOMIZATION
DEBT
EMPLOYERS
ENROLLMENT
EXPOSURE
FACE-TO-FACE CONTACT
FAMILIES
FAMILY FINANCES
FINANCIAL CHOICES
FINANCIAL EDUCATION
FINANCIAL INSTITUTIONS
FINANCIAL NEEDS
FINANCIAL PRODUCTS
FINANCIAL SERVICE
FINANCIAL SERVICE PROVIDERS
FINANCIAL SERVICES
FINANCIAL SYSTEMS
FORMAL FINANCES
FORMAL FINANCIAL SERVICES
GENDER
HOME IMPROVEMENT
HUMAN RESOURCES
INCOME
INCOMES
INDEBTEDNESS
INFORMATION TECHNOLOGY
INSTITUTION
INSURANCE
INSURANCE PRODUCTS
INTERFACES
INTERNAL AUDIT
INTERNAL CONTROL
LANGUAGE BARRIERS
LOAN
LOAN OFFICERS
LOAN REPAYMENTS
LOW-INCOME FAMILIES
MARKET RESEARCH
MARKET SEGMENTS
MARKETING
MATERIAL
MICROFINANCE
MICROFINANCE INSTITUTION
MICROFINANCE INSTITUTIONS
MICROFINANCE LOANS
NEW MARKET
NEW MARKETS
NEW TECHNOLOGIES
PHONE
PORTFOLIOS
PRODUCT DEVELOPMENT
PROFIT MARGINS
PROFITABILITY
PROTOTYPE
RESULT
RETAIL OUTLETS
SAVINGS
SAVINGS PRODUCT
SELLING
SERVICE PROVIDERS
SMALL FARMS
TARGETS
USERS
WEB
WEB SITE
Online Access:http://documents.worldbank.org/curated/en/2014/06/20234721/customer-centricity-financial-inclusion
http://hdl.handle.net/10986/20260

Internet

http://documents.worldbank.org/curated/en/2014/06/20234721/customer-centricity-financial-inclusion
http://hdl.handle.net/10986/20260

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