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01665nam a2200397 i 4500 |
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EBC5550852 |
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MiAaPQ |
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181105s2018 enk o 000 0 eng d |
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|z 9781787696068
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|a 9781787696037 (e-book)
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|a (MiAaPQ)EBC5550852
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|a (OCoLC)1056779276
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|b eng
|e rda
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|a f------
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|a HF5415.5
|b .W498 2018
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|a 658.812
|2 23
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1 |
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|a Whyte, Grafton,
|e author.
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|a The V-Modle of service quality :
|b an exploration of African customer service delivery metrics /
|c by Grafton Whyte.
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|a United Kingdom :
|b Emerald Publishing,
|c 2018.
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| 300 |
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|a 1 online resource (157 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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|a Description based on print version record.
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| 590 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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|a Customer services
|z Africa.
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| 650 |
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|a Customer relations
|z Africa
|x Management.
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| 655 |
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|a Electronic books.
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| 776 |
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|i Print version:
|a Whyte, Grafton.
|t V-Modle of service quality : an exploration of African customer service delivery metrics.
|d United Kingdom : Emerald Publishing, c2018
|h 157 pages
|z 9781787696068
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| 797 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=5550852
|z Click to View
|
