Description: How to measure customer satisfaction /

Bibliographic Details
Main Author:	Hill, Nigel, 1952- (Author)
Other Authors:	MacDougall, Rob, (Editor), Brierley, John, (Editor)
Format:	eBook
Language:	English
Published:	London, [England] ; New York : Routledge, 2017.
Edition:	Second edition.
Subjects:	Consumer satisfaction > Evaluation. Electronic books.
Online Access:	Click to View