Designing service processes to unlock value /
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously perform...
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| Format: | eBook |
| Language: | English |
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New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2017.
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| Edition: | Second edition. |
| Series: | Service systems and innovations in business and society collection.
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| Subjects: | |
| Online Access: | Click to View |
Table of Contents:
- 1. Introduction
- 2. The changing nature of service processes
- 3. Value co-creation in service processes
- 4. Knowledge-intensive services
- 5. Unlocking capabilities
- Notes
- References
- Index.