Field, J. M. (2017). Designing service processes to unlock value (Second edition.). New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press.
Chicago Style CitationField, Joy M.. Designing Service Processes to Unlock Value. Second edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2017.
MLA CitationField, Joy M.. Designing Service Processes to Unlock Value. Second edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2017.
Warning: These citations may not always be 100% accurate.