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01821nam a2200421 i 4500 |
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EBC3002634 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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090615s2009 wiua ob 001 0 eng|d |
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|z 9780873897723 (alk. paper)
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|z 0873897722 (alk. paper)
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|a 9780873897723
|q (electronic bk.)
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|a (MiAaPQ)EBC3002634
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|a (Au-PeEL)EBL3002634
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|a (CaPaEBR)ebr10929596
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|a (OCoLC)893681491
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|a MiAaPQ
|b eng
|e rda
|e pn
|c MiAaPQ
|d MiAaPQ
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|a HF5415.525
|b .H39 2009
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|a 658.8/343
|2 22
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|a Hayes, Bob E.,
|d 1963-
|e author.
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|a Beyond the ultimate question :
|b a systematic approach to improve customer loyalty /
|c Bob E. Hayes.
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|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2009.
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| 300 |
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|a 1 online resource (432 pages) :
|b illustrations
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| 336 |
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|a text
|2 rdacontent
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|a computer
|2 rdamedia
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| 338 |
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|a online resource
|2 rdacarrier
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|a Includes bibliographical references and index.
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| 588 |
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|a Description based on print version record.
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| 590 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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|a Customer loyalty.
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| 650 |
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|a Consumer satisfaction.
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| 650 |
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|a Customer services.
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| 655 |
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|a Electronic books.
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8 |
|i Print version:
|a Hayes, Bob E.
|t Beyond the ultimate question : a systematic approach to improve customer loyalty.
|d Milwaukee, Wisconsin : ASQ Quality Press, 2009
|h xxxiii, 396 pages ; 24 cm
|z 9780873897723
|w (OCoLC)ocn401714618
|w (DLC)10929596
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| 797 |
2 |
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|a ProQuest (Firm)
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| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=3002634
|z Click to View
|
