Beyond the ultimate question : a systematic approach to improve customer loyalty /
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| Format: | eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2009.
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| Online Access: | Click to View |
| Physical Description: | 1 online resource (432 pages) : illustrations |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780873897723 |