Handbook of CRM achieving excellence in customer management /
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Amsterdam ; London :
Elsevier Butterworth-Heinemann,
2006.
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| Subjects: | |
| Online Access: | Click to View |
| Physical Description: | xx, 438 p. : ill. |
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| Bibliography: | Includes bibliographical references and index. |