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Service innovation management

Bibliographic Details
Corporate Author: ProQuest (Firm)
Other Authors: van Riel, Allard C. R.
Format: Electronic eBook
Language:English
Published: Bradford, England : Emerald Group Publishing, c2005.
Series:Managing service quality: an international journal ; v. 15, no. 6
Subjects:
Customer services.
Quality control.
Electronic books.
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