Table of Contents: Secret service

Bibliographic Details
Main Author:	DiJulius, John R., 1964-
Corporate Author:	ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, c2003.
Subjects:	Customer services. Consumer satisfaction. Customer loyalty. Electronic books.
Online Access:	Click to View

Table of Contents:

Secret service systems : creating behind-the-scenes systems
Secret service at work : implementing secret service systems
Your front line is your bottom line : the value of your front-line people
What are we really selling? : making it an experience
Drilling for oil, in your own backyard : marketing to go deeper with your existing customers
Creating passionate team members : creating a great corporate culture
An opportunity to be a hero : turning customer complaints into positive experiences
Enhancing the quality of lives around us : giving back
E-nough : getting back to the face-to-face relationships.