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|a (OCoLC)437158260
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|a MiAaPQ
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|a HF5415.5
|b .D558 2003
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4 |
|a 658.8/12
|2 21
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| 100 |
1 |
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|a DiJulius, John R.,
|d 1964-
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| 245 |
1 |
0 |
|a Secret service
|h [electronic resource] :
|b hidden systems that deliver unforgettable customer service /
|c John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
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| 260 |
|
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|a New York :
|b AMACOM,
|c c2003.
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| 300 |
|
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|a xix, 172 p. :
|b ill.
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|a Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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0 |
|a Customer services.
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| 650 |
|
0 |
|a Consumer satisfaction.
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| 650 |
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0 |
|a Customer loyalty.
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| 655 |
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4 |
|a Electronic books.
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| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=243077
|z Click to View
|
