APA Citation

DiJulius, J. R. (2003). Secret service: Hidden systems that deliver unforgettable customer service. New York: AMACOM.

Chicago Style Citation

DiJulius, John R. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. New York: AMACOM, 2003.

MLA Citation

DiJulius, John R. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. New York: AMACOM, 2003.

Warning: These citations may not always be 100% accurate.