APA Citation

Fluss, D. (2005). The real-time contact center. New York, NY: AMACOM Books.

Chicago Style Citation

Fluss, Donna. The Real-time Contact Center. New York, NY: AMACOM Books, 2005.

MLA Citation

Fluss, Donna. The Real-time Contact Center. New York, NY: AMACOM Books, 2005.

Warning: These citations may not always be 100% accurate.