Cover Image

QR Code

Customer service training 101 quick and easy techniques that get great results /

Bibliographic Details
Main Author:	Evenson, Renee, 1951-
Corporate Author:	ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, c2005.
Subjects:	Customer relations. Customer services. Employees > Training of. Electronic books.
Online Access:	Click to View

Similar Items

Customer service management training 101 quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2012)

Customer services training 101 : quick and easy technique that get great results.
by: Evension, Renee
Published: (2011)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
by: Lowenstein, Michael W., 1942-,
Published: (2014)

Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

Customer winback how to recapture lost customers and keep them loyal /
by: Griffin, Jill.
Published: (2001)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
by: Gallagher, Richard S.
Published: (2008)

Strategic customer management strategizing the sales organization /
by: Piercy, Nigel.
Published: (2009)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-, et al.
Published: (2015)

Keep your customers : how to stop customer turnover, improve retention and get lucrative, long-term loyalty /
by: Cudby, Ali,
Published: (2020)

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-
Published: (2006)

Involving customers in new service development
Published: (2006)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

The V-Modle of service quality : an exploration of African customer service delivery metrics /
by: Whyte, Grafton,
Published: (2018)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2016)

Service recovery and service continuity
Published: (2005)

America's service meltdown restoring service excellence in the age of the customer /
by: Pupo, Raul.
Published: (2010)

Surprise! : The secret to customer loyalty in the service sector /
by: Magnini, Vincent P.,
Published: (2015)

Augmented customer strategy : CRM in the digital age /
Published: (2019)

Statistical methods in customer relationship management
by: Kumar, V., 1957-
Published: (2012)

Customer relationship management systems handbook
by: Sharp, Duane E.
Published: (2003)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.,
Published: (2009)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
by: Frawley, Andrew,
Published: (2015)

Customer loyalty, retention, and customer relationship management
Published: (2006)

Service leadership the quest for competitive advantage /
by: Gronfeldt, Svafa.
Published: (2006)

Customer relations
Published: (2011)

New service paradigms AMA SERVSIG Conference 2003 /
Published: (2004)

Client service excellence : the 10 commandments /
by: O'Sullivan, Larry,
Published: (2010)

Dynamic customer strategy : today's CRM /
by: Tanner, John F.,
Published: (2014)

Organizational schizophrenia : impact on customer service quality /
by: Gureja, Gopal K.,
Published: (2013)

Customer satisfaction practical tools for building important relationships /
by: Scott, Dru.
Published: (2000)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
by: McKean, John, 1956-
Published: (2015)

Customer relationship management an Emerald guide.
Published: (2005)

Electronic customer relationship management
Published: (2006)

Wired and dangerous how your customers have changed and what to do about it /
by: Bell, Chip R.
Published: (2011)

The Janus face of customer service /
Published: (2020)

Strategic customer management integrating relationship marketing and CRM /
by: Payne, Adrian.
Published: (2013)