Cover Image

QR Code

Service desk and incident manager : careers in IT service management /

Bibliographic Details
Main Author:	Wheatcroft, Peter, (Author)
Format:	eBook
Language:	English
Published:	Wiltshire, England : BCS The Chartered Institute for IT, 2014.
Series:	BCS Guides to IT Roles
Subjects:	Computer service industry > Management. Information technology > Management. Electronic books.
Online Access:	Click to View

Similar Items

Growing software proven strategies for managing software engineers /
by: Testa, Louis.
Published: (2009)

A service engineering method for knowledge-intense person-oriented services /
by: Menschner, Philipp,
Published: (2015)

A profile of the software industry : emergence, ascendance, risks, and rewards /
by: Slaughter, Sandra A.,
Published: (2014)

The outsourcer : the story of India's IT revolution /
by: Sharma, Dinesh C.,
Published: (2015)

Digital state : the story of Minnesota's computing industry /
by: Misa, Thomas J.
Published: (2013)

Leaders in computing changing the digital world.
Published: (2011)

Diamonds are forever, computers are not economic and strategic management in computing markets /
Published: (2004)

Accelerating the globalization of America the role for information technology /
by: Mann, Catherine L.
Published: (2006)

Embedded autonomy states and industrial transformation /
by: Evans, Peter B., 1944-
Published: (1995)

The HP phenomenon innovation and business transformation /
by: House, Charles H.
Published: (2009)

New industries from new places the emergence of the software and hardware industries in China and India /
by: Gregory, Neil F.
Published: (2009)

Asia's computer challenge threat or opportunity for the United States & the world? /
by: Dedrick, Jason.
Published: (1998)

Crouching tiger quality and its implementation in the Indian and Irish software communities /
by: Keane, Brendan.
Published: (2007)

Business patterns for software developers
by: Rednik.
Published: (2012)

Dot.compradors power and policy in the development of the Indian software industry /
by: Saraswati, Jyoti.
Published: (2012)

The economics of network industries
by: Shy, Oz.
Published: (2001)

The eye for innovation recognizing possibilities and managing the creative enterprise /
by: Price, Robert M., 1930-
Published: (2005)

Apple "Think different" : l'epopee de la firme de Cupertino /
by: Saeger, Ariane de,
Published: (2016)

Inventing the electronic century the epic story of the consumer electronics and computer industries /
by: Chandler, Alfred D. 1918-2007.
Published: (2005)

Design like Apple seven principles for creating insanely great products, services, and experiences /
by: Edson, John, 1966-
Published: (2012)

From airline reservations to Sonic the Hedgehog : a history of the software industry /
by: Campbell-Kelly, Martin,
Published: (2003)

Apple : la empresa a la vanguardia de la tecnologia /
by: De Saeger, Ariana,
Published: (2017)

Net loss : Internet prophets, private profits, and the costs to community /
by: Newman, Nathan, 1966-
Published: (2002)

Platform ecosystems : aligning architecture, governance, and strategy /
by: Tiwana, Amrit, 1974-
Published: (2014)

Keeping the U.S. computer industry competitive systems integration : a colloquium report /
Published: (1992)

Journal of technology management in China strategic challenges /
Published: (2008)

Keeping the U.S. computer industry competitive defining the agenda : a colloquium report /
Published: (1990)

Keeping the U.S. computer and communications industry competitive convergence of computing, communications, and entertainment /
Published: (1995)

Geeks, mush heads, and the IT revolution : how SRA International achieved success over nearly four decades /
by: Volgenau, Ernst,
Published: (2014)

International production networks in Asia rivalry or riches? /
Published: (2000)

Microsoft BizTalk ESB Toolkit 2.1 discover innovative ways to solve your mission-critical integration problems with the ESB Toolkit /
by: Benito, Andres Del Rio.
Published: (2013)

The Google way how one company is revolutionizing management as we know it /
by: Girard, Bernard.
Published: (2009)

U.S.-Japan strategic alliances in the semiconductor industry technology transfer, competition, and public policy /
Published: (1992)

Implementing service quality based on ISO/IEC 20000 : a management guide /
by: Kunas, Michael.
Published: (2012)

Flexible firm the design of culture at Bang & Olufsen /
by: Krause-Jensen, Jakob.
Published: (2010)

Chips and change how crisis reshapes the semiconductor industry /
by: Brown, Clair, 1946-
Published: (2009)

Mr. Lean buys and transforms a manufacturing company : the true story of profitably growing an organization with lean principles /
by: Lane, Greg,
Published: (2009)

Productivity and Cyclicality in Semiconductors Trends, Implications, and Questions : report of a symposium /
Published: (2004)

Continual service improvement manager : careers in IT service management /
by: Whapples, David,
Published: (2015)

Facilities manager's desk reference
by: Wiggins, Jane M.
Published: (2010)