Cover Image

The Zappos experience : 5 principles to inspice engage and wow.

Bibliographic Details
Main Author: Michelli
Format: Book
Published: New York: McGraw Hill, 2012.
Subjects:
Customer service
Mail-order business -- > Management
Electronic commerce -- > Management
Retail trade -- > Management
Zappos -- > Management
Description
Physical Description:302 p.
ISBN:9780071749589

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