APA Citation

Michelli. (2012). The Zappos experience: 5 principles to inspice engage and wow. New York: McGraw Hill.

Chicago Style Citation

Michelli. The Zappos Experience: 5 Principles to Inspice Engage and Wow. New York: McGraw Hill, 2012.

MLA Citation

Michelli. The Zappos Experience: 5 Principles to Inspice Engage and Wow. New York: McGraw Hill, 2012.

Warning: These citations may not always be 100% accurate.