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A Water Scorecard : Setting Performance Targets for Water Utilities

This note highlights the wide variation in performance on key indicators: unaccounted-for water, labor costs, the working ratio, service coverage, water prices and connection costs, and continuity of service. As governments struggle with rising hea...

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Bibliographic Details
Main Authors: Tyman, Nicola, Kingdom, Bill
Language:English
Published: World Bank, Washington, DC 2012
Subjects:
BEND
BROAD RANGE
CONNECTION FEE
COST RECOVERY
CUSTOMER RELATIONS
DEBT
DEVELOPED COUNTRIES
EMPLOYMENT
HOURS OF SERVICE
HOUSEHOLDS
INCOME
INPUT PRICES
INVESTMENT DECISIONS
LABOR COSTS
OPERATIONAL EFFICIENCY
PIPE NETWORK
PIPED WATER
QUALITY OF SERVICE
SERVICE QUALITY
WAGES
WATER AVAILABILITY
WATER PRESSURE
WATER PRICES
WATER SECTOR
WATER SUPPLIES
WATER UTILITIES WATER UTILITIES
PERFORMANCE INDICATORS
UNACCOUNTED FOR WATER
SERVICE COVERAGE
Online Access:http://documents.worldbank.org/curated/en/2002/04/1799495/water-scorecard-setting-performance-targets-water-utilities
http://hdl.handle.net/10986/11351

Internet

http://documents.worldbank.org/curated/en/2002/04/1799495/water-scorecard-setting-performance-targets-water-utilities
http://hdl.handle.net/10986/11351

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