Holdings: Case Study 1 - Bangalore, India : Participatory Approaches in Budgeting and Public Expenditure Management

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Case Study 1 - Bangalore, India : Participatory Approaches in Budgeting and Public Expenditure Management

Inspired by a private sector practice of conducting client satisfaction surveys, a small group of people in Bangalore2, concerned about the city' deteriorating standards of public services3, initiated an exercise in 1993 to collect feedback fr...

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Bibliographic Details
Main Author:	World Bank
Language:	English
Published:	Washington, DC 2012
Subjects:	ACCOUNTABILITY AUTHORITY CAPACITY BUILDING CASE STUDIES CASE STUDY CITIZEN CITIZEN FEEDBACK CITIZENS CIVIC ACTIVISM CIVIL SOCIETY CIVIL SOCIETY INSTITUTIONS CLIENT SATISFACTION CLIENT SATISFACTION SURVEYS CONSTITUENCIES CORRUPTION DECISION MAKING DEMOCRATIC COUNTRIES DEVELOPING COUNTRIES DEVELOPMENT NETWORK ECONOMICS EDUCATION LEVEL FREE PRESS GOVERNMENT OFFICIALS GROUP DISCUSSIONS IMPROVING GOVERNANCE INCOME INCOME LEVELS LEARNING LEGITIMACY LOBBYING MUNICIPALITY PARTICIPATORY APPROACHES PETTY CORRUPTION POVERTY REDUCTION PRIVATE SECTOR PUBLIC ACCOUNTABILITY PUBLIC AFFAIRS PUBLIC AGENCIES PUBLIC ENTERPRISES PUBLIC EXPENDITURE PUBLIC EXPENDITURE MANAGEMENT PUBLIC INITIATIVES PUBLIC POLICIES PUBLIC SERVICES QUALITY OF SERVICES RANDOM SAMPLE REPRESENTATIVE SAMPLE RURAL AREAS SAMPLE SIZE SERVICE DELIVERY SERVICE PROVIDERS SOCIAL CAPITAL SOCIAL DEVELOPMENT SOCIALLY SUSTAINABLE DEVELOPMENT SUSTAINABLE DEVELOPMENT TELEPHONES TRANSPARENCY URBAN POOR WATER SUPPLY PARTICIPATORY APPROACHES BUDGETING METHODS PRIVATE SECTOR MANAGEMENT QUALITY STANDARDS EFFICIENCY
Online Access:	http://documents.worldbank.org/curated/en/2003/03/2820049/case-study-1-bangalore-india-participatory-approaches-budgeting-public-expenditure-management http://hdl.handle.net/10986/11308

Internet

http://documents.worldbank.org/curated/en/2003/03/2820049/case-study-1-bangalore-india-participatory-approaches-budgeting-public-expenditure-management
http://hdl.handle.net/10986/11308