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Citizen Report Card Surveys : A Note on the Concept and Methodology

This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and ad...

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Bibliographic Details
Main Authors: Waglé, Swarnim, Singh, Janmejay, Shah, Parmesh
Language:English
Published: World Bank, Washington, DC 2012
Subjects:
SURVEYS
METHODOLOGY
PUBLIC SERVICES
DISSEMINATION OF INFORMATION
PUBLIC ACCOUNTABILITY
INSTITUTIONAL ANALYSIS
CIVIL SOCIETY
NONGOVERNMENTAL ORGANIZATIONS
PRIVATE SECTOR
PUBLIC GOODS
HEALTH ISSUES
EDUCATION
POLICE MANAGEMENT
MONOPOLISTIC BEHAVIOR
BUDGET ADMINISTRATION
GOVERNANCE CAPACITY
DATA ANALYSIS ACCOUNTABILITY
ACTIONS
ADVOCACY
BUREAUCRACY
CHANGE
CITIZEN
CITIZEN MONITORING
CITIZEN REPORT CARD
CITIZENS
CIVIC ENGAGEMENT
CONSUMER SATISFACTION
CREDIBILITY
DATA ANALYSIS
DATA COLLECTION
ENUMERATORS
EXPERIMENTS
FOCUS GROUP
FOCUS GROUP DISCUSSIONS
GOVERNANCE REFORM
HUMAN RESOURCE
INTERFACE MEETINGS
INTERMEDIARY
INTERVIEWS
MARKET RESEARCH
MEDIA COVERAGE
OPINION
PERCEPTIONS
PERFORMANCE CRITERIA
PERFORMANCE INDICATORS
PUBLIC AGENCIES
PUBLIC FUNDS
PUBLIC HEARINGS
PUBLIC OFFICIALS
QUESTIONNAIRE
QUESTIONNAIRES
RELIABILITY
SAMPLE SIZE
SERVICE DELIVERY
SERVICE PROVIDERS
SOCIAL DEVELOPMENT
STAKEHOLDERS
Online Access:http://documents.worldbank.org/curated/en/2004/02/3564647/citizen-report-card-surveys-note-concept-methodology
http://hdl.handle.net/10986/11277

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