Citizen Report Card Surveys : A Note on the Concept and Methodology
This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and ad...
| Main Authors: | , , |
|---|---|
| Language: | English |
| Published: |
World Bank, Washington, DC
2012
|
| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2004/02/3564647/citizen-report-card-surveys-note-concept-methodology http://hdl.handle.net/10986/11277 |
| Summary: | This note provides a short summary of
the concept and key phases involved in implementing a
citizen report card (CRC) survey. CRCs are client feedback
surveys that provide a quantitative measure of user
perceptions on the quality, efficiency and adequacy of
different public services. They have been applied to
numerous contexts in different regions. Beyond the process
of executing a survey, CRCs involve efforts at dissemination
and institutionalization that make them effective
instruments to exact public accountability. |
|---|