CUSTOMER SATISFACTION AT SWISS-BELRESIDENCES KALIBATA JAKARTA

The competition between one hotel and another has made each hotel strategize to keep their customers. It also happens in the Swiss-Belresidences Hotel Kalibata Jakarta. Among several factors influencing customer loyalty is the quality of service and product quality. This research intends to find out...

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Bibliographic Details
Main Authors: Leonandri, Dino, Fitriana, Rina
Format: PDF Document
Language:eng
Published: Fakultas Ekonomi, Universitas Bangka Belitung 2020
Subjects:
Online Access:https://ojs.ijbe-research.com/index.php/IJBE/article/view/284