Description: Service leadership

Bibliographic Details
Main Author:	Gronfeldt, Svafa.
Corporate Author:	ProQuest (Firm)
Other Authors:	Strother, Judith B.
Format:	Electronic eBook
Language:	English
Published:	Thousand Oaks : SAGE Publications, c2006.
Subjects:	Customer services > Management. Customer relations. Electronic books.
Online Access:	Click to View

Description
Physical Description:	xiii, 319 p. : ill.
Bibliography:	Includes bibliographical references (p. 283-298) and index.