Service leadership the quest for competitive advantage /

Bibliographic Details
Main Author: Gronfeldt, Svafa.
Corporate Author: ProQuest (Firm)
Other Authors: Strother, Judith B.
Format: Electronic eBook
Language:English
Published: Thousand Oaks : SAGE Publications, c2006.
Subjects:
Online Access:Click to View
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100 1 |a Gronfeldt, Svafa. 
245 1 0 |a Service leadership  |h [electronic resource] :  |b the quest for competitive advantage /  |c Svafa Gronfeldt , Judith Strother. 
260 |a Thousand Oaks :  |b SAGE Publications,  |c c2006. 
300 |a xiii, 319 p. :  |b ill. 
504 |a Includes bibliographical references (p. 283-298) and index. 
533 |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
650 0 |a Customer services  |x Management. 
650 0 |a Customer relations. 
655 4 |a Electronic books. 
700 1 |a Strother, Judith B. 
710 2 |a ProQuest (Firm) 
856 4 0 |u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=996835  |z Click to View