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01460nam a2200397Ia 4500 |
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EBC996835 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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050627s2006 caua sb 001 0 eng d |
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|z 2005018321
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|z 1412913748 (cloth)
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|z 1412913756 (pbk.)
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|z 9781412913744 (cloth)
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|z 9781412913751 (pbk.)
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|z 9781452266732 (ebook)
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|a (MiAaPQ)EBC996835
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|a (Au-PeEL)EBL996835
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|a (CaPaEBR)ebr10582104
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|a (CaONFJC)MIL661957
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|a (OCoLC)809773294
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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|a HF5415.5
|b .G756 2006
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|a Gronfeldt, Svafa.
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245 |
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|a Service leadership
|h [electronic resource] :
|b the quest for competitive advantage /
|c Svafa Gronfeldt , Judith Strother.
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260 |
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|a Thousand Oaks :
|b SAGE Publications,
|c c2006.
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300 |
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|a xiii, 319 p. :
|b ill.
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504 |
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|a Includes bibliographical references (p. 283-298) and index.
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533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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650 |
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|a Customer services
|x Management.
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650 |
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|a Customer relations.
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655 |
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4 |
|a Electronic books.
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700 |
1 |
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|a Strother, Judith B.
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710 |
2 |
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|a ProQuest (Firm)
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856 |
4 |
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|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=996835
|z Click to View
|