HR at your service lessons from benchmark service organizations /
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Alexandria, Va. :
Society for Human Resource Management,
2012.
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| Online Access: | Click to View |
Table of Contents:
- Client-centric strategy: a blueprint for human resource managers
- Providing client-centric service: delivering quality clients value
- Planning to meet client expectations
- Creating & leading a client-centric HR culture
- Client-centric staffing & training
- Motivating & empowering client-centric service
- HR information systems: communicating client-centric service
- HR service delivery systems: ensuring client-centric service
- You've landed a seat at the table: now stay there!
- HR managers as service leaders.