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HR at your service lessons from benchmark service organizations /

Bibliographic Details
Main Author: Latham, Gary P.
Corporate Author: ProQuest (Firm)
Other Authors: Ford, Robert C.
Format: Electronic eBook
Language:English
Published: Alexandria, Va. : Society for Human Resource Management, 2012.
Subjects:
Personnel management.
Service industries > Management.
Customer relations.
Electronic books.
Online Access:Click to View
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020 |z 9781586442477 
020 |a 9781586442798 (electronic bk.) 
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050 4 |a HF5549  |b .L2844 2012 
082 0 4 |a 658.3  |2 23 
100 1 |a Latham, Gary P. 
245 1 0 |a HR at your service  |h [electronic resource] :  |b lessons from benchmark service organizations /  |c Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. 
260 |a Alexandria, Va. :  |b Society for Human Resource Management,  |c 2012. 
300 |a xi, 194 p. 
504 |a Includes bibliographical references and index. 
505 0 |a Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders. 
533 |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
650 0 |a Personnel management. 
650 0 |a Service industries  |x Management. 
650 0 |a Customer relations. 
655 4 |a Electronic books. 
700 1 |a Ford, Robert C. 
710 2 |a ProQuest (Firm) 
856 4 0 |u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=876700  |z Click to View 

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