ITIL® 4 : Digital and IT Strategy.
The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.
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| Format: | eBook |
| Language: | English |
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London :
The Stationery Office Ltd,
2020.
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| Subjects: | |
| Online Access: | Click to View |
Table of Contents:
- Intro
- Copyright Page
- Contents
- Foreword
- Preface
- About the ITIL 4 publications
- About the ITIL story
- 1. Introduction
- 1.1: About this guide
- 1.2: ITIL practices
- 1.3: The digital and IT strategy context
- Part I: What is Digital and it Strategy?
- 2. Key concepts
- 2.1: Digital, information, operational, and communication technology
- 2.2: Digital organization
- 2.3: Digital business
- 2.4: Digitization
- 2.5: Digital transformation
- 2.6: Products and services
- 2.7: Tiers of strategy
- 2.8: Business models
- 2.9: Operating models
- 2.10: Strategy and the service value system
- Part II: The Strategy Journey
- 3. What is the vision?
- 3.1: Digital disruption
- 3.2: Deciding on a balanced strategic focus
- 3.3: Positioning tools for digital organizations
- 3.4: Creating the vision
- 4. Where are we now?
- 4.1: Environmental analysis
- 4.2: Opportunity analysis
- 4.3: Digital readiness assessment
- 5. Where do we want to be and how do we get there?
- 5.1: Strategy planning
- 5.2: Strategic approaches for digital organizations
- 5.3: Strategy discussion and approval
- 6. Take action
- 6.1: How strategies are implemented
- 6.2: Coordinating strategy and strategic initiatives
- 6.3: Leading digital transformation
- 6.4: Strategy communication and implementation
- 7. Did we get there?
- 7.1: Key facts about measurement
- 7.2: Measuring a strategy
- 7.3: Instrumenting strategy
- 7.4: Strategy review
- 8. How do we keep the momentum going?
- 8.1: Long-term momentum: ensuring organizational viability
- 8.2: Short-term momentum: parallel operation
- Part III: Strategic Capabilities
- 9. Digital leadership
- 9.1: Digital mindset
- 9.2: Communication
- 9.3: Relationship management
- 9.4: Education and learning
- 9.5: Evaluating emerging technology and industry trends.
- 9.6: Agile management techniques
- 9.7: Defining and using strategic metrics
- 9.8: Orchestrating diverse environments
- 9.9: Operationalizing strategy
- 9.10: Business and technology management skills
- 10. Managing innovation and emerging technologies
- 10.1: Definition
- 10.2: Managing innovation is a strategic capability
- 10.3: Managing innovation is a mindset and culture
- 10.4: Innovation or adoption
- 10.5: Achieving a balanced approach to innovation
- 10.6: Formal approach to innovation management
- 10.7: Characteristics of organizations with an innovative culture
- 10.8: Building a culture that supports innovation
- 10.9: Approaches to innovation
- 10.10: Evaluating and adopting emerging technology
- 11. Managing strategic risk
- 11.1: Definitions
- 11.2: Risk management in digital organizations
- 11.3: Organizing risk management
- 11.4: Using risk management to evaluate opportunities
- 11.5: Risk identification
- 11.6: The risk register
- 11.7: Qualitative risk analysis
- 11.8: Quantitative risk analysis
- 11.9: Risk triggers
- 11.10: Risk posture: balancing the risks and rewards of digital technology
- 11.11: Risk treatment
- 11.12: Achieving a risk-informed mindset and culture
- 12. Structuring for digital business
- 12.1: Governance
- 12.2: Structuring the organization
- 12.3: Transitioning from traditional to new organizational structures
- 13. Conclusion
- End note: The ITIL story
- Further research
- Glossary
- Acknowledgements.