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|a 004.068
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|a Limited, AXELOS.
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|a ITIL® 4 :
|b Digital and IT Strategy.
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|a London :
|b The Stationery Office Ltd,
|c 2020.
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|c {copy}2020.
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| 300 |
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|a 1 online resource (228 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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|a Intro -- Copyright Page -- Contents -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- 1. Introduction -- 1.1: About this guide -- 1.2: ITIL practices -- 1.3: The digital and IT strategy context -- Part I: What is Digital and it Strategy? -- 2. Key concepts -- 2.1: Digital, information, operational, and communication technology -- 2.2: Digital organization -- 2.3: Digital business -- 2.4: Digitization -- 2.5: Digital transformation -- 2.6: Products and services -- 2.7: Tiers of strategy -- 2.8: Business models -- 2.9: Operating models -- 2.10: Strategy and the service value system -- Part II: The Strategy Journey -- 3. What is the vision? -- 3.1: Digital disruption -- 3.2: Deciding on a balanced strategic focus -- 3.3: Positioning tools for digital organizations -- 3.4: Creating the vision -- 4. Where are we now? -- 4.1: Environmental analysis -- 4.2: Opportunity analysis -- 4.3: Digital readiness assessment -- 5. Where do we want to be and how do we get there? -- 5.1: Strategy planning -- 5.2: Strategic approaches for digital organizations -- 5.3: Strategy discussion and approval -- 6. Take action -- 6.1: How strategies are implemented -- 6.2: Coordinating strategy and strategic initiatives -- 6.3: Leading digital transformation -- 6.4: Strategy communication and implementation -- 7. Did we get there? -- 7.1: Key facts about measurement -- 7.2: Measuring a strategy -- 7.3: Instrumenting strategy -- 7.4: Strategy review -- 8. How do we keep the momentum going? -- 8.1: Long-term momentum: ensuring organizational viability -- 8.2: Short-term momentum: parallel operation -- Part III: Strategic Capabilities -- 9. Digital leadership -- 9.1: Digital mindset -- 9.2: Communication -- 9.3: Relationship management -- 9.4: Education and learning -- 9.5: Evaluating emerging technology and industry trends.
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|a 9.6: Agile management techniques -- 9.7: Defining and using strategic metrics -- 9.8: Orchestrating diverse environments -- 9.9: Operationalizing strategy -- 9.10: Business and technology management skills -- 10. Managing innovation and emerging technologies -- 10.1: Definition -- 10.2: Managing innovation is a strategic capability -- 10.3: Managing innovation is a mindset and culture -- 10.4: Innovation or adoption -- 10.5: Achieving a balanced approach to innovation -- 10.6: Formal approach to innovation management -- 10.7: Characteristics of organizations with an innovative culture -- 10.8: Building a culture that supports innovation -- 10.9: Approaches to innovation -- 10.10: Evaluating and adopting emerging technology -- 11. Managing strategic risk -- 11.1: Definitions -- 11.2: Risk management in digital organizations -- 11.3: Organizing risk management -- 11.4: Using risk management to evaluate opportunities -- 11.5: Risk identification -- 11.6: The risk register -- 11.7: Qualitative risk analysis -- 11.8: Quantitative risk analysis -- 11.9: Risk triggers -- 11.10: Risk posture: balancing the risks and rewards of digital technology -- 11.11: Risk treatment -- 11.12: Achieving a risk-informed mindset and culture -- 12. Structuring for digital business -- 12.1: Governance -- 12.2: Structuring the organization -- 12.3: Transitioning from traditional to new organizational structures -- 13. Conclusion -- End note: The ITIL story -- Further research -- Glossary -- Acknowledgements.
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|a The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.
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| 588 |
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|a Description based on publisher supplied metadata and other sources.
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|a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2023. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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| 650 |
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|a Electronic data processing personnel--Certification--Study guides.
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| 650 |
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0 |
|a Electronic data processing personnel--Certification.
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| 655 |
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4 |
|a Electronic books.
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| 776 |
0 |
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|i Print version:
|a Limited, AXELOS
|t ITIL® 4: Digital and IT Strategy
|d London : The Stationery Office Ltd,c2020
|z 9780113316489
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| 797 |
2 |
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|a ProQuest (Firm)
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| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=6367312
|z Click to View
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