Service design with applications to health care institutions /
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular.
Main Author: | |
---|---|
Format: | eBook |
Language: | English |
Published: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2017.
|
Edition: | First edition. |
Series: | Service systems and innovations in business and society collection.
|
Subjects: | |
Online Access: | Click to View |
Table of Contents:
- 1. Introduction
- 2. Foundations for health care institutions' design
- 3. Health service business design
- 4. Health services configuration and capacity design
- 5. Health service resource management process design
- 6. Health operating management process design
- 7. Conclusions
- Notes
- References
- Index.