Service design with applications to health care institutions /

This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular.

Bibliographic Details
Main Author: Barros, Oscar, (Author)
Format: eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.
Edition:First edition.
Series:Service systems and innovations in business and society collection.
Subjects:
Online Access:Click to View
Table of Contents:
  • 1. Introduction
  • 2. Foundations for health care institutions' design
  • 3. Health service business design
  • 4. Health services configuration and capacity design
  • 5. Health service resource management process design
  • 6. Health operating management process design
  • 7. Conclusions
  • Notes
  • References
  • Index.