The patient paradigm shifts : profiling the new healthcare consumer /

The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in o...

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Bibliographic Details
Main Author: Chan, Judy L., (Author)
Format: eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.
Edition:First edition.
Series:Healthcare management collection.
Subjects:
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