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Managing and improving quality : integrating quality, statistical methods and process control /

Quality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality and reliability lead to higher perceived value and increased market share for a company, thereby increasing revenue and profitability. The b...

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Bibliographic Details
Main Author: Sahay, Amar., (Author)
Format: eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016.
Edition:First edition.
Series:Supply and operations management collection.
Subjects:
Quality of products.
Quality control.
capability analysis
common cause of variation
control charts
control charts for attributes
control charts for variables
control limits
cost of quality
lean six sigma
pattern analysis
p-chart
process spread
process variation
rational subgroup
R-Chart
run charts
s-chart
Six Sigma
special causes of variation
specification limits
statistical process control
three-sigma limits
total quality management (TQM)
x- chart
Electronic books.
Online Access:Click to View
Table of Contents:
  • 1. Introduction to quality
  • 2. Quality programs in use today: Lean Six Sigma and total quality management
  • 3. Statistical methods used in quality
  • 4. Making inferences about process quality
  • 5. Process variation, how it affects product quality
  • 6. Control charts: fundamentals and concepts
  • 7. Control charts for variables
  • 8. Control charts for attributes
  • 9. Process capability analysis
  • 10. Summary, applications, and computer implementation
  • Appendix A. Standard normal distribution table
  • Appendix B. Partial t-distribution table
  • Appendix C. Table of control chart constants
  • Bibliography
  • Index.

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