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EBC362045 |
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20200520144314.0 |
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080314s2008 njua sb 001 0 eng |
| 010 |
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|z 2008012004
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| 020 |
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|z 9780470196120 (cloth)
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|a (MiAaPQ)EBC362045
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|a (Au-PeEL)EBL362045
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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|a HF5415.5
|b .D5583 2008
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| 082 |
0 |
4 |
|a 658.8/12
|2 22
|
| 100 |
1 |
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|a DiJulius, John R.,
|d 1964-
|
| 245 |
1 |
0 |
|a What's the secret?
|h [electronic resource] :
|b to providing a world-class customer experience /
|c John R. DiJulius.
|
| 246 |
3 |
0 |
|a To providing a world-class customer experience
|
| 260 |
|
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|a Hoboken, N.J. :
|b Wiley,
|c c2008.
|
| 300 |
|
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|a xvi, 320 p. :
|b ill.
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| 504 |
|
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|a Includes bibliographical references and index.
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| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
0 |
|a Customer loyalty.
|
| 655 |
|
4 |
|a Electronic books.
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| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=362045
|z Click to View
|
