What's the secret? to providing a world-class customer experience - DiJulius, John R., 1964-; ProQuest (Firm) (Hoboken, N.J. : Wiley, 2008)
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services; Consumer satisfaction; Customer loyalty; Electronic books