Table of Contents: The supernova advisor

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The supernova advisor crossing the invisible bridge to exceptional client service and consistent growth /

Bibliographic Details
Main Author:	Knapp, Rob, 1946-
Corporate Author:	ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, c2008.
Subjects:	Investment advisor-client relationships. Customer relations. Investment advisors. Financial services industry > Management. Electronic books.
Online Access:	Click to View

Table of Contents:

The trouble with success: the tyranny of the 80/20 rule
Contact: the humble foundation of the ultimate client experience
Segmentation: the supernova non-negotiable
Organization: promises made, promises kept
Planning: inspired action
Acquisition: explosive growth under control
Leading the practice: leaders developing leaders.