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User Satisfaction with Personalised Internet Applications.

Bibliographic Details
Main Author: Bauernfeind, Ulrike.
Format: eBook
Language:English
Published: Frankfurt a.M. : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2008.
Edition:1st ed.
Series:Forschungsergebnisse der Wirtschaftsuniversitaet Wien Series
Subjects:
Electronic books.
Online Access:Click to View
Table of Contents:
  • Cover
  • 1 INTRODUCTION
  • 1.1 Problem statement
  • 1.2 Objectives of the study
  • 1.3 Structure of the book
  • 2 STATE OF THE FIELD - THEORETICAL BACKGROUND
  • 2.1 Classification of Personalised Internet Applications
  • 2.2 Relevant Research Traditions and Theories
  • 2.3 Customer Satisfaction in General
  • 2.4 Human-Computer Interaction (HCI)
  • 2.4.1 The Technology Acceptance Model (TAM)
  • 2.4.2 The IS Success Model
  • 2.4.3 Flow
  • 2.4.4 Hedonic aspects
  • 2.4.5 Other Approaches
  • 2.5 User Interface Design Aspects
  • 2.6 System Evaluation
  • 2.6.1 Software Evaluation Methods
  • 2.6.2 Web Site Evaluation Methods
  • 3 INFLUENCES ON PERSONALISED INTERNET APPLICATIONS' SATISFACTION - RESEARCH MODEL AND HYPOTHESES
  • 3.1 Research Model
  • 3.2 Influencing Factors - Constructs and Hypotheses
  • 3.2.1 Perceived Usefulness
  • 3.2.2 Perceived Ease of Use
  • 3.2.3 Trust
  • 3.2.4 Exploratory Browsing Behaviour
  • 3.2.5 Enjoyment
  • 3.2.6 Attitude towards e-service
  • 3.2.7 Experience
  • 3.2.8 Satisfaction
  • 3.2.9 Commitment
  • 4 STUDY METHODOLOGY
  • 4.1 Research Methods
  • 4.1.1 Qualitative versus quantitative research methods
  • 4.1.2 Approaches Used in this Study
  • 4.2 Development of the Survey Instrument
  • 4.3 Internet Applications Used for Evaluation
  • 4.3.1 Tiscover
  • 4.3.2 Learn@WU
  • 4.3.3 Immobilien.net
  • 4.4 Study Participants
  • 4.5 Experimental setting and data collection method
  • 5 EMPIRICAL RESULTS
  • 5.1 Descriptive Statistics
  • 5.1.1 Demographic Description of the Sample
  • 5.1.2 Personal Characteristics of the Sample
  • 5.1.3 Comparison of the three Personalised Internet Applications
  • 5.2 Testing the Structural Model of Satisfaction with Personalised Internet Applications
  • 5.2.1 Formative versus Reflective Indicators
  • 5.2.2 Measurement and Structural Model
  • 5.2.3 Model Evaluation in SEM.
  • 5.2.4 Results of Testing the Structural Hypotheses
  • 5.2.5 Structural Analyses for the three Personalised Internet Applications
  • 5.3 Expert Interviews
  • 5.3.1 Method of Expert Interviews
  • 5.3.2 Results of Expert Interviews
  • 6 DISCUSSION AND OUTLOOK
  • 6.1 Conclusion
  • 6.2 Implications for Practitioners
  • 6.3 Limitations and Implications for Future Research
  • References
  • Appendix.

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