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070416s2007 wiua ob 001 0 eng|d |
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|z 9780873897198 (alk. paper)
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|z 0873897196 (alk. paper)
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|a 9780873897198
|q (electronic bk.)
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|a (MiAaPQ)EBC3002674
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|a (Au-PeEL)EBL3002674
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|a (CaPaEBR)ebr10929641
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|a (OCoLC)893681551
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|a MiAaPQ
|b eng
|e rda
|e pn
|c MiAaPQ
|d MiAaPQ
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|a HD58.87
|b .A53 2007
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|a 658.4/063
|2 22
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|a Andersen, Bjrn,
|e author.
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|a Business process improvement toolbox /
|c Bjrn Andersen.
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|a Second edition.
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|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2007.
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| 300 |
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|a 1 online resource (312 pages) :
|b illustrations
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| 336 |
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|a text
|2 rdacontent
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| 337 |
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|a computer
|2 rdamedia
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| 338 |
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|a online resource
|2 rdacarrier
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|a Includes bibliographical references (pages 287-290) and index.
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|a Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Six thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability -- Six Sigma -- The six sigma process -- Six Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved process -- Implementation of the new service -- Appendix Template package -- SWOT analyis -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Control chart -- Force field analysis.
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|a Description based on print version record.
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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|a Reengineering (Management)
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| 650 |
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|a Benchmarking (Management)
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| 650 |
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|a Reengineering (Management)
|v Charts, diagrams, etc.
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| 655 |
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|a Electronic books.
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|i Print version:
|a Andersen, Bjrn.
|t Business process improvement toolbox.
|d Milwaukee, Wisconsin : ASQ Quality Press, 2007
|h xvi, 296 pages ; 26 cm
|z 9780873897198
|w (OCoLC)ocn123350131
|w (DLC)10929641
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| 797 |
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|a ProQuest (Firm)
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| 856 |
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|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=3002674
|z Click to View
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