Andersen, B. (2007). Business process improvement toolbox (Second edition.). Milwaukee, Wisconsin: ASQ Quality Press.
Chicago Style CitationAndersen, Bjrn. Business Process Improvement Toolbox. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2007.
MLA CitationAndersen, Bjrn. Business Process Improvement Toolbox. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2007.
Warning: These citations may not always be 100% accurate.