A survival guide for working with humans dealing with whiners, back-stabbers, know-it-alls, and other difficult people /
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| Format: | Electronic eBook |
| Language: | English |
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New York :
American Management Association,
c2004.
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| Subjects: | |
| Online Access: | Click to View |
Table of Contents:
- When sweet revenge isn't so sweet
- Watch out for the eggshells
- Don' fight
- find out!
- When to turn down the volume, or find someone else to do it
- When a problem spirals out of control
- Prepare for the worst-case scenario
- When nothing is the best solution
- Keep it clear, clear, clear
- Choosing your battles
- Watch out for confidences
- When you're not in the family
- Dealing with unearned praise
- The blame game
- Besting the betrayer
- Don't let them ethics you
- When someone wants to change the rules
- When there's a betrayer in the group
- Finders keepers
- or not?
- Fraud happens
- The great communicator
- not!
- Learning to let 'em go : the demanding client
- The give and take paradox
- When nothing seems to work, it's time to go legal
- Passing the responsibility buck
- Get out while you can
- When help turns to help!!!
- get me out of this
- Beating the recommendation game
- Knowing when to back off : don't push a negotiation too far
- What to do when everything seems to be going wrong
- When to keep your cards to yourself
- Watch out for warning signs
- Don't resign yourself
- redesign yourself
- Be a problem solver
- theirs not yours
- Dealing with the boss from hell
- Mastering your survival skills
- What's your survival quotient? a self-assessment quiz.