A survival guide for working with humans dealing with whiners, back-stabbers, know-it-alls, and other difficult people /

Bibliographic Details
Main Author: Scott, Gini Graham.
Corporate Author: ProQuest (Firm)
Format: Electronic eBook
Language:English
Published: New York : American Management Association, c2004.
Subjects:
Online Access:Click to View
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100 1 |a Scott, Gini Graham. 
245 1 2 |a A survival guide for working with humans  |h [electronic resource] :  |b dealing with whiners, back-stabbers, know-it-alls, and other difficult people /  |c Gini Graham Scott. 
260 |a New York :  |b American Management Association,  |c c2004. 
300 |a 215 p. 
500 |a Includes index. 
505 0 |a When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz. 
533 |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
650 0 |a Conflict management. 
650 0 |a Interpersonal conflict. 
650 0 |a Interpersonal relations. 
655 4 |a Electronic books. 
710 2 |a ProQuest (Firm) 
856 4 0 |u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=228362  |z Click to View