Emotional labor and crisis response working on the razor's edge /
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| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
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Armonk, N.Y. :
M.E. Sharpe,
2012.
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| Online Access: | Click to View |
Table of Contents:
- Emotional labor as public good and the state as harbor of refuge
- A blind spot in public administration theory
- but not in practice
- Human capital issues
- Communicating competence and cultivating trust
- Who gets the blame? Who gets the credit? Government responsiveness and accountability
- Of the people : legitimacy, representativeness, and the difference that gender makes
- Professional standards and discretion in crisis response
- Reflections on the why, how, and what of emotional labor.