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02046nam a2200397 a 4500 |
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EBC1900134 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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110218s2012 nyua sb 001 0 eng d |
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|z 2011005568
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|z 9780765625182 (hardcover : alk. paper)
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|a 9780765625205 (electronic bk.)
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|a (MiAaPQ)EBC1900134
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|a (CaPaEBR)ebr10498103
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|a (OCoLC)898771503
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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|a n-us---
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|a HD5713.6.U54
|b M37 2012
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|a 363.34068/1
|2 22
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| 100 |
1 |
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|a Mastracci, Sharon H.,
|d 1968-
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| 245 |
1 |
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|a Emotional labor and crisis response
|h [electronic resource] :
|b working on the razor's edge /
|c Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.
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| 260 |
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|a Armonk, N.Y. :
|b M.E. Sharpe,
|c 2012.
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| 300 |
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|a xvii, 173 p. :
|b ill.
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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0 |
|a Public service employment
|z United States
|x Psychological aspects.
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| 650 |
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|a Crisis management
|z United States.
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| 655 |
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4 |
|a Electronic books.
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| 700 |
1 |
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|a Guy, Mary E.
|q (Mary Ellen)
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| 700 |
1 |
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|a Newman, Meredith A.,
|d 1949-
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| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=1900134
|z Click to View
|
