Cover Image

QR Code

Salesforce.com for dummies /

Bibliographic Details
Main Authors:	Kao, Liz, (Author), Kaufman, Matt, (Author)
Format:	eBook
Language:	English
Published:	Indianapolis, IN : John Wiley and Sons, 2014.
Edition:	Fifth edition.
Series:	--For dummies.
Subjects:	Salesforce (Online service) Customer relations > Management. Electronic books.
Online Access:	Click to View

Similar Items

Salesforce essentials for administrators : discover the administration fundamentals and challenges of Salesforce CRM /
by: Shrivastava, Mohith,
Published: (2014)

Salesforce CRM the definitive admin handbook /
by: Goodey, Paul.
Published: (2013)

Salesforce CRM admin cookbook
by: Goodey, Paul.
Published: (2013)

Behind the cloud the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry /
by: Benioff, Marc R., 1964-
Published: (2010)

Microsoft Dynamics CRM 4 for dummies
by: Scott, Joel.
Published: (2008)

Small business smarts building buzz with social media /
by: O'Leary, Steve.
Published: (2011)

Fostering brand community through social media /
by: Humphrey, William F.,, et al.
Published: (2016)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
by: Gallagher, Richard S.
Published: (2008)

Service leadership the quest for competitive advantage /
by: Gronfeldt, Svafa.
Published: (2006)

Client service excellence : the 10 commandments /
by: O'Sullivan, Larry,
Published: (2010)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

Strategic customer management strategizing the sales organization /
by: Piercy, Nigel.
Published: (2009)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.
Published: (2013)

The V-Modle of service quality : an exploration of African customer service delivery metrics /
by: Whyte, Grafton,
Published: (2018)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
by: Mitchell, Dave, 1961-
Published: (2014)

Augmented customer strategy : CRM in the digital age /
Published: (2019)

Statistical methods in customer relationship management
by: Kumar, V., 1957-
Published: (2012)

Oracle Siebel CRM 8 installation and management install, configure, and manage a robust customer relationship management system using Siebel CRM /
by: Hansal, Alexander.
Published: (2010)

CRM unplugged releasing CRM's strategic value /
by: Bligh, Philip.
Published: (2004)

Customer relationship management systems handbook
by: Sharp, Duane E.
Published: (2003)

Surprise! : The secret to customer loyalty in the service sector /
by: Magnini, Vincent P.,
Published: (2015)

Wired and dangerous how your customers have changed and what to do about it /
by: Bell, Chip R.
Published: (2011)

Customer winback how to recapture lost customers and keep them loyal /
by: Griffin, Jill.
Published: (2001)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

New service paradigms AMA SERVSIG Conference 2003 /
Published: (2004)

Service recovery and service continuity
Published: (2005)

Microsoft Dynamics CRM 2011 reporting everything you need to know to work with reports in Dynamics CRM 2011 /
by: Sinay, Damian.
Published: (2013)

Perception of a difference the power in buying, marketing and selling customer care /
by: Zimmerman, Wesley.
Published: (2005)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
by: Fragasso, Philip M., 1950-
Published: (2008)

Organizational schizophrenia : impact on customer service quality /
by: Gureja, Gopal K.,
Published: (2013)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-, et al.
Published: (2015)

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-
Published: (2006)

What's the future of business? changing the way businesses create experiences /
by: Solis, Brian.
Published: (2013)

Customer service training 101 quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Relationship marketing theory and practice /
Published: (1996)

Keep your customers : how to stop customer turnover, improve retention and get lucrative, long-term loyalty /
by: Cudby, Ali,
Published: (2020)

Involving customers in new service development
Published: (2006)