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|z 0761916113 (acid-free paper)
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|z 0761916121 (pbk. : acid-free paper)
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|z 9780761916123
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|a 9781412973649 (e-book)
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|a HD9980.5
|b .H36 2000
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|a 658
|2 21
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|a Handbook of services marketing & management /
|c Teresa A. Swartz, Dawn Iacobucci, editors.
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|a Handbook of services marketing and management
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|a Thousand Oaks :
|b Sage Publications,
|c [2000]
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|c 2000
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| 300 |
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|a 1 online resource (534 pages) :
|b illustrations
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| 336 |
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|a text
|2 rdacontent
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| 337 |
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|a computer
|2 rdamedia
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| 338 |
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|a online resource
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and indexes.
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| 588 |
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|a Description based on print version record.
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| 590 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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|a Service industries
|x Marketing.
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| 650 |
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|a Service industries
|x Management.
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| 650 |
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|a Customer services
|x Marketing.
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| 650 |
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|a Customer services
|x Management.
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| 655 |
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|a Electronic books.
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| 700 |
1 |
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|a Swartz, Teresa A.
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|a Iacobucci, Dawn.
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| 776 |
0 |
8 |
|i Print version:
|t Handbook of services marketing & management.
|d Thousand Oaks : Sage Publications, [2000]
|h ix, 521 pages ; 27 cm.
|z 9780761916123
|w (DLC) 99006902
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| 797 |
2 |
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|a ProQuest (Firm)
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| 856 |
4 |
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|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=1629340
|z Click to View
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