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Middle East and North Africa Local Service Delivery Initiative : Promoting Social Accountability and Demand for Good Governance

Good governance is an underlying condition for the formulation of effective and efficient public policies, programs, and services. It implies a social contract and adherence to rules and laws that enable improved interaction between government and...

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Bibliographic Details
Main Authors: Beddies, Sabine, Felicio, Mariana, Dedu, Gabriel, Fall, Fatou, Vagneron, Caroline
Language:English
Published: Washington, DC: World Bank 2012
Subjects:
ACADEMIC LEARNING
ACADEMIC PERFORMANCE
ACCESS TO QUALITY EDUCATION
ACCOUNTABILITY
ACCOUNTABILITY RELATIONSHIP
ACCOUNTABILITY RELATIONSHIPS
ANTI-CORRUPTION
AWARENESS RAISING
CAPACITY BUILDING
CITIZEN
CITIZEN PARTICIPATION
CITIZENS
CIVIL SOCIETY
CLASS ACTIVITIES
CLASS WORK
COLLECTIVE ACTION
COMMUNITY DRIVEN DEVELOPMENT
COMMUNITY MEMBERS
COMMUNITY OWNERSHIP
COMMUNITY PARTICIPATION
COMMUNITY SCORECARD
COMMUNITY SCORECARDS
CONSENSUS
CONSULTATIONS
CORRUPTION
CUSTOMER SATISFACTION SURVEY
EDUCATION SECTOR
EFFECTIVE LEARNING
ENROLLMENT
FACILITATORS
FOCUS GROUP
FOCUS GROUP DISCUSSIONS
GOOD GOVERNANCE
GOVERNANCE REFORMS
HUMAN DEVELOPMENT
INNOVATIVE APPROACHES
INTERVENTIONS
LEARNING
LEARNING ACTIVITIES
LEARNING OUTCOMES
LOCAL COMMUNITIES
MINISTRY OF EDUCATION
MOBILIZATION
OUTREACH
PARTICIPATORY MONITORING
PRE-SCHOOL EDUCATION
PRIMARY HEALTH CARE
PRIMARY SCHOOL
PRIMARY SCHOOLS
PUBLIC SERVICE DELIVERY
QUALITY ASSURANCE
QUALITY OF TEACHING
RADIO
READING
RETENTION RATES
SCHOOL IMPROVEMENT
SCHOOL LEVEL
SCHOOL LIBRARIES
SCHOOL MANAGEMENT
SCHOOL PERFORMANCE
SCHOOL STAFF
SCHOOLS
SERVICE DELIVERY
SERVICE PROVIDERS
SOCIAL ACCOUNTABILITY
STAKEHOLDER
STAKEHOLDERS
STUDENT PERFORMANCE
TARGET SCHOOLS
TEACHERS
TEACHING METHODS
TRAINING OF TRAINERS
TRANSPARENCY
WEAK ACCOUNTABILITY
WORKERS
Online Access:http://documents.worldbank.org/curated/en/2011/04/14288208/middle-east-north-africa-local-service-delivery-initiative-promoting-social-accountability-demand-good-governance
http://hdl.handle.net/10986/9454
Description
Summary:Good governance is an underlying condition for the formulation of effective and efficient public policies, programs, and services. It implies a social contract and adherence to rules and laws that enable improved interaction between government and constituents on transparency, accountability, and participation. Good governance is equitable and inclusive, responsive and consensus-oriented. Governance reforms rank high on the development agenda of many Middle East and North Africa (MENA) countries, particularly in regard to public service delivery. Social accountability approaches aim to improve the performance of public services, user satisfaction, and value for money. This note highlights lessons learned thus far from the four Local Service Delivery Initiative (LDSI) pilot programs.

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