Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region
Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve c...
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| Language: | English en_US |
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Washington, DC : World Bank
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2005/11/6438984/consumer-participation-infrastructure-regulation-evidence-east-asia-pacific-region http://hdl.handle.net/10986/7383 |
| Summary: | Consumer Participation in Infrastructure
Regulation draws on results of a survey questionnaire
conducted among 45 infrastructure regulators in the East
Asia and Pacific (EAP) region. It finds that EAP regulators
have successfully begun to involve consumers in the
regulatory process: consumer representation is a
well-established practice in the region; and regulators draw
on standard mechanisms to inform consumers, resolve consumer
complaints, and solicit consumer input. However, regulators
must take further actions to firmly move up the "ladder
of consumer engagement," from merely providing
information to actively consulting with consumers. In
particular, consumer participation would benefit from more
open disclosure policies, more effective strategies to reach
out to the poor, and, tighter regulatory intervention to
hold service providers accountable for resolving consumer complaints. |
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