A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies
Centralized country-owned GMs are managed by a single entity that provides the main gateway for the submission of citizen feedback. In most cases, the task of such a centralized GM is to accept and acknowledge the receipt of a submission and then forward it to the public sector entity with the manda...
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| Language: | en_US |
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Washington, DC : World Bank
2022
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| Online Access: | http://hdl.handle.net/10986/37640 |