GovTech Maturity Index : The State of Public Sector Digital Transformation
Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTe...
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Washington, DC: World Bank
2021
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| Online Access: | https://documents.worldbank.org/en/publication/documents-reports/documentdetail/298661631773566870/govtech-maturity-index-the-state-of-public-sector-digital-transformation http://hdl.handle.net/10986/36233 |
| Summary: | Governments have been using technology to modernize the public
sector for decades. The World Bank Group (WBG) has been a partner in
this process, providing both financing and technical assistance to facilitate
countries’ digital transformation journeys since the 1980s.
The WBG launched the GovTech Initiative in 2019 to support the latest
generation of these reforms. Over the past five years, developing countries
have increasingly requested WBG support to design even more advanced
digital transformation programs. These programs will help to increase
government efficiency and improve the access to and the quality of service
delivery, provide more government-to-citizen and government-to-business
communications, enhance transparency and reduce corruption, improve
governance and oversight, and modernize core government operations.
The GovTech Initiative appropriately responds to this growing demand.
The GovTech Maturity Index (GTMI) measures the key aspects of four
GovTech focus areas—supporting core government systems, enhancing
service delivery, mainstreaming citizen engagement, and fostering GovTech
enablers—and assists advisers and practitioners in the design of new
digital transformation projects. Constructed for 198 economies using
consistent data sources, the GTMI is the most comprehensive measure of
digital transformation in the public sector.
Several similar indices and indicators are available in the public domain
to measure aspects of digital government—including the United Nations
e-Government Development Index, the WBG’s Digital Adoption Index, and
the Organisation for Economic Co-operation and Development (OECD)
Digital Government Index. These indices, however, do not fully capture the
aspects of emphasis in the GovTech approach—the whole-of-government
approach and citizen centricity—as key when assessing the use of digital
solutions for public sector modernization. The GTMI is not intended to
be an assessment of readiness or performance; rather, it is intended to
complement the existing tools and diagnostics by providing a baseline and
a benchmark for GovTech maturity and by offering insights to those areas
that have room for improvement.
The GTMI is designed to be used by practitioners, policy makers, and
task teams involved in the design of digital transformation strategies and
individual projects, as well as by those who seek to understand their own
practices and learn from those of others. |
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